Subscriptions may fail due to the below reasons:
- The payment method being used has expired. Make sure a new card is added in the "Payment Methods" and under the individual subscription in "Manage My Subscriptions".
- The ship date is set for a date in the past
- The subscription item is out of stock
- The subscription item has been discontinued
If your subscription has failed because the subscription item is out of stock or discontinued, please Contact Us for more information.
If your subscription has failed because of the payment method or ship date being incorrect, please see the below instructions on how to update the subscription on a desktop or mobile device:
Edit Subscription on a Desktop
First, log into your account by clicking the human icon in the upper right hand corner.
Next, click "Manage My Subscriptions".
Choose to "Restart" an individual subscription. Then make any needed updates to the payment method or ship date.
Don’t forget to click save!
Edit Subscription on a Mobile Device
First, log into your account by clicking the three lines in the upper left hand corner.
Then, click "My Account".
Next, click the dropdown arrow in the gray "Account Dashboard" box and choose "Manage My Subscriptions".
Choose to "Restart" an individual subscription. Then make any needed updates to the payment method or ship date.
Don’t forget to click save!
If you need any help, contact us.